Products

I recently upgraded to a pro account so that I could do in meeting polling. I created a poll outside my meeting which is already scheduled, but when I enter the meeting, there is no option to launch a poll. The icons at the bottom do not include polling, and when I click the more button, it only has livestreaming options. I cannot launch an existing poll nor can I create a new one. I have read and tried everything I can find int he zoom help files. been trying since yesterday.

How to insert in meetings invitation the possibility for the guet to accept it and have the meeting automatically registered in his calendar ?

Hi, I use a Thinkpad X1 Gen 11 with a Raptor Lake chipset/cpu and an IPU6 camera with openSUSE Tumbleweed.IPU6 cameras have been a long standing issue and are still not fully supported everywhere but with the latest software in openSUSE:- kernel 6.13.4- libcamera 0.4.0I can finally at least get a video picture from the qcam application which is part of libcamera.Camera is also referred to as "ov2740" in case that is important. Still the latest Zoom client 6.3.11 does not show any video. It selects the Camera "ipu6" but it stays black. Anyone knows the state of support of this camera within Zoom? Should I rather raise a support issue? Thanks, Wolfgang

We have a few people in our organization who do not like using the Waiting Room, so our Admin team who have Scheduling Privileges have taken to disabling the Waiting Room when they make everyone appointments.I prefer to use the Waiting Room and have it Enabled in my settings.  But the Scheduled Meeting seems to override this. Is there a setting where I can maintain control of my own Waiting Room to be ALWAYS enabled?I had an incident this morning logging in 15 mins early to test my settings and get my slides ready, only to discover 2 people already in the meeting waiting for me! I had to make small talk 🤣

Hi, I have been using zoom workplace on linux for a couple of years for my professional use (trainings) and use extensively screen sharing of apps, browser tabs, pdf etc during zoom meeting.With new version of zoom workplace 6.7.2 (6498) on linux mint 22.3 , it is not working anymore. When I want to scren share I get the option between system desktop capture or system window capture but non of them share anything. Doesn’t work.In order to share I have to start meetings, or join meetings from the browser, and then it works. When will this be bug fixed for Linux workplace version, and is there a workaround ? Thanks.   

Hi there, I have the call recording notification (Phone calls) switched off yet the message is still being played? The below is set to No One... In the navigation menu, click Account Management then Account Settings.Click the Recording & Transcript tab.Under Notification, scroll down to Recording notifications - Zoom clients.Under Show a disclaimer to participants when a recording starts, choose either All participants or Guest only.(Optional) Click Custom Disclaimer if you want to edit the 

I'd like to add custom Task/Activity fields to be captured, but I'm only seeing Account/Contact/Lead. It does look like I can add the Task object, but that looks to be for finding matches, not for the call task that will be logged.

Hello I cannot uninstall any Zoom Apps, if I click uninstall it says 'Error: Network error'

I consider myself experienced with Zoom ... I use it DAILY and usually use MMHMM camera with it... well now I can't get rid of this virtual background to save my life. I have recorded a video showing that there is NO virtual background selected.. I really really need help because I am struggling teaching with it because I can no longer use mmhmm... help! Thank you! https://www.loom.com/share/b0da8eadc0e34a1fad511f829a727ba3

My webcam is pointed in a way that I can't look at the gallery and the webcam in the same direction, so it always looks I'm not looking at the camera when I'm looking at the Gallery on the Right Side of the Zoom Window.  Can Zoom add an option to put the Gallery on the Left Side of the Zoom Window?

We’ve identified that inbound calls routed via call queues do not register on the call board, while outbound calls via call queues reflect immediately. Calls associated directly with employee-assigned numbers also record as expected. Please see the investigation notes below: • Call (Outbound) from DD (assigned number) – Reports data to call board• Call (Outbound) from Call Queue number – Reports data to call board• Call (Inbound) answered on DD (assigned number) – Reports data t

We have a contact centre flow that has a number of collect input widgets after send media widgets in the flow. My MD wants to hear the caller speaking during the interactions. Is it possible to have a call recording of the interaction at this stage even though the caller is interacting through a menu?Here is a screenshot of the flow.  

Hey there! Last week I got my Zoom Pro: As far as I understood I no longer have 40min limit unless someone who doesn´t pay for any Zoom suscription makes the call, right? Otherwise I have up to 30 hours? Last week I was on a videocall I had programmed and all of a sudden my Zoom kicked me of the call. (This happened 2 times) Any idea what´s going on? Is it possible that if my internet connection is not the best this may be the cause?Thanks! 

Hello Zoom community, I am in a pickle.  I have a number of meetings that I have set with "No Fixed Time" in recurrence. I have set a new meeting today and I cannot find how to make it the recurrence "No Fixed Time"  In the drop down menu it does not have that option.  What am I doing wrong?  -- Thank you!  -- Dennis

Hello, I am using Zoom on a Samsung Galaxy Tab S8 Ultra (Android). After the latest Zoom update, the camera behavior has changed significantly. Previously, I was able to use the tablet’s ultra wide-angle front camera, allowing a fully zoomed-out view. This is essential for my use case, as I teach fitness and movement-based classes and need a full-body frame. After the update: Zoom automatically crops the video (auto-framing / auto-crop)There is no “Fit / Fill / Original aspect ratio” optionWide-angle view cannot be selected or locked  The device hardware fully supports ultra wide-angle video, so this appears to be an Android Zoom app behavior, not a device issue. Is there: A way to disa

Hi, What should I get if I would like these features:I would like to call USA number from outside the USA(maybe from Japan or Indonesia) I have USA phone number and would like to link it to Zoom without porting. I understand this way I won't be able to receive call, but I would like to call my acquaintances in the USA, and it still shows my number in their phoneLet me know please

I am requesting immediate help with two recurring issues that are impacting our meetings. I have already contacted support multiple times, but I have not received a resolution.Issue 1: Unknown third party participant joining our meetingsEvery time my boss and I join a Zoom meeting, a random third party participant joins automatically. It appears as a blank or black tile and shows the name “Netic”. We have disabled AI Companion and auto-recording across our settings, but this participant still joins even after turning those features off. This is a serious security and privacy concern, and we need to understand exactly what this participant is and how to permanently prevent it from joining any meeting.Issue 2: Auto-framing will not stay disabledAuto-framing keeps turning on or staying active even after I disable it. I have turned it off multiple times, signed out and back in,

Is there a way to add or import someone else's weekly recurring meeting within zoom to my zoom scheduled meetings-so when I click My Meetings it is listed automatically there and I can join right from the zoom interface? Seems like there should be a way within zoom to add a scheduled meeting I always attend but someone else hosts to My Meeting list/ schedule? I'd like to be able to join the meeting directly from the Zoom app without having to look for the link or meeting ID and password. I don't want to use outlook or calendar apps to set reminders etc. Specifically asking if this is possible through Zoom. Thank you. 

The Zoom AI Companion is using incorrect pronouns in the meeting summary. Please update the logic used for determining pronouns to either use the pronouns provided by the user within their Zoom account and/or always use gender neutral pronouns.

I would like to disable two factor authentication. I have followed the Advanced, Security, click the toggle, and have received an email today the TFA has been disabled.  Yet, when I next went to log-in to Zoom I was asked to enter the TFA code. How do I actually disable TFA please?

The update on Jan 12 changed how zoom meetings links in a chrome browser behaves to open directly in the web app, and it appears there is no option to go back to the old functionality. This would probably be fine if the web app had virtual backgrounds, but it does not. Has anyone found a way around this? Not all of my meetings are in the zoom calendar. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066432“Chrome OS users accessing Zoom meeting join links are automatically redirected to the Zoom Web App (ZWA) without displaying an intermediate page. The system recognizes that Chrome OS devices do not support a desktop app and eliminates the unnecessary Launch Meeting step. When ZWA is installed on Chrome OS, the app automatically opens using the meeting link. This streamlined process reduces the

how much peolpe can join

We are holding an event next month that offers attendees a professional development certificate upon completion. For those registered who cannot attend, we would like to offer them the opportunity to watch the recordings of the sessions so they can then receive the certificate. I have been trying to find where you can access the analytics of who views recordings from the LOBBY (not the Zoom web portal), but I'm not able to find this information anywhere. Is there a way of accessing those analytics? 

My audio keeps dropping out in the middle of meetings. I quite often have two meetings back to back, the first one this evening was fine, then the audio cuts out during the second then this message appears, "low system audio may affect your audio quality. Try closing down some applications to improve performance" I don't have any other  apps running on my laptop, I've closed everything down, I even make sure the cloud isn't backing up in the background. So what could it be???? It's becoming very annoying as I rely on this for my business. Could it be something to do with the Zoom apps? I would appreciate someone getting back to me. Many thanks.

I am using an individual Zoom account (not managed by an organization). When I try to enable virtual backgrounds in the Zoom app, the option is blocked or grayed out on the Zoom website, even though you are the account owner. I have already:Checked and confirmed all account-level and group-level settings for virtual backgrounds.Verified that your device supports virtual backgrounds (since it works with your personal account).Signed out and back in, and reinstalled the Zoom app.Ensured you are not signed in with multiple accounts.Confirmed your account is not managed by an organization or IT team.Despite these steps, the virtual background setting remains blocked and cannot be enabled.