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When utilizing SMS in a call queue, we noticed if one person deleted the SMS conversation it did not delete from other team members’ queues. How can the admin adjust settings so it deletes from everyone who is in the call queue?

The typical behavior for an office admin here is to put calendar events on someone's calendar, with the associated Zoom event going onto the account of the person in question. Zoom normally selects the correct Zoom account to use when booking, based on the calendar selected. I'm seeing some folks where this automatic matching of calendars to accounts is broken. Is there a setting I should be checking on? In the past, we've simply logged out and back into Zoom and the issue cleared. For the folks experiencing the broken behavior, nothing so far has helped. Seeing the issue on PC and Mac. Tried:signing out and back into Zoomclosing and opening outlookrestarting the computeruninstalling and reinstalling Zoom and the plug-in

It appears that the Zoom Scheduler no longer sends an e-mail invitation with the meeting link to everyone when I schedule a one-time meeting, even though it asks me to put in their e-mail addresses.  It used to do this.  But now I have to create an e-mail and cut&paste the link into it.  I want to send an actual e-mail to them, not just a calender notification.  Was this option removed, or can I turn it back on somehow?  I've seen conflicting info (e.g. that you can do this for recurring meetings, but not for one-time meetings).  Can someone give me a straight answer?  Thanks.

I am preparing to host a bilingual meeting, where I will need to share multiple slide decks simultaneously, one in each language. Not all participants are comfortable in both languages, so I would like them to be able to choose if they want to view the deck in language A or language B. I do not want both decks in the same view. Ideally, I would have each deck appear as a different view option, similar to when multiple participants are sharing screens and attendees can choose which one to look at, but I’d like to do it from the same computer rather than needing to set up multiple computers as “participants.” As the host, I have copies of the decks in both languages and will be advancing the slides for both decks. Is this possible?  

Hi,Up until last week the screenshot symbol was visible in the chat menu when hosting webinars. It’s now disappeared, I’ve clicked on the ellipsis in chat and next to the More option and it’s not visible. If I use snipping tool the option to paste does not appear. Has this facility been removed from webinars?Thanks

Hello everyone.For some reason all my contacts see me as a deleted contact (it says that the account admin deleted the user).I created this basic account myself and I didn’t delete it.I can still log into the web interface and zoom itself, and I can also write messages to the contacts, they just can’t answer me because for them I’m a deleted user.I already tried the chat bot to help me but unfortunately it was useless.I would appreciate any kind of help.Thank you!

Hello, Is it possible to embed the registration form directly on the webinar plus event landing page, so that a user does not need to visit two pages to register? The regular webinar registration page does this, but I cannot seem to figure out how to do it on the webinar plus.  Thank you

Hi ! Please help me. There are no solutions anymore . Rolled out a new version of Zoom on users' PCs. Version 7.1.4 . For some users, Zoom simply crashes and displays the "unexpected shutdown of Zoom" window. The departure occurs only once, then if you try to log in to zoom under SSO registration, then when the home page loads, Zoom immediately closes with the same window that I wrote about above. If I log in to my Zoom account on this PC, everything will be OK. I also tried another PC , went into the problematic account there , the zoom also crashes . A clean reinstall did not help, on other PCs with the same account, the same problem appears as if the zoom account crashes the zoom itself. It only helps to recreate the account . What could it be? Maybe there are options?

I do have an older MacBook Pro with Zoom Workplace installed up to version 7.1.5.84650. I am running Big Sur Version 11.7.11. Phone contacts will not load.

I need the download link for zoom version 6.6.11 (70003) cause it is the only version that will work on my computer. Anything newer than that makes my computer freeze and crash. So If anyone has this link can you please let me know and send it to me please...thank u all

While I was attending a Zoom class, I was chatting with a coursemate and accidentally sent a few messages using the “Everyone” chat option instead of sending them privately. This made me wonder if Zoom could introduce a separate, clearly distinguished chat box for one-on-one conversations within a meeting.Sometimes, it can be difficult to tell whether a message from someone is directed specifically at me or intended for the entire class. A dedicated private chat area, with a clear distinction between private and group messages, could help prevent accidental messages from being sent to everyone and make communication during meetings much less confusing.I think this could be a useful improvement to Zoom’s chat experience, especially for online classes and large meetings where both group and private conversations happen at the same time.

I’m the app owner of the Zoom Marketplace Server-to-Server OAuth app “lendela-zoom-call-log-automater” (account-level). In Marketplace > Created apps / Admin app management, the app shows “No access” and “Pending Transfer”, and I cannot edit scopes or event subscriptions. Please help resolve the pending transfer/access so I can manage the app. Screenshots attached.Expected: Able to edit scopes and event subscriptions.Actual: “No access” and “Pending Transfer”; settings not editable.

I am currently only able to view one month at a time of upcoming meetings in the browser, and only a week at a time in the Windows app. This has changed recently, and I can't figure out why or how to change it back. I schedule groups 6-12 months at a time, and need to be able to see more than a month at once! I would appreciate any help with this. I can set the dates in the date range, but it won't allow me to select more than one month at a time.

 There is a field for Host contact email under General Configuration. It says: Attendees can use the email address you enter below to contact you. Zoom will continue to contact you through the email address associated with your Zoom account.Where exactly does this email actually show in the webinar process? Is it in the lobby, emails, etc.? How can attendees respond to the email that you put in this field if the webinar confirmation email comes from Zoom?

I was looking at using Zoom to record & transcribe our in-person meetings. Would it be any use or is it only for video meetings?Thank you. 

I’m trying to add virtual background photos from my Mac Mini - Tahoe 26.6.1, and the Photos Library folder is grayed out, and so no photos can be selected. I can, however, access photos from my in network PCs hard drive. I called Apple Support, and they assured me that it is not an Apple issue. Zoom has not asked for permission to access the photos, so I can’t grant it permission in the privacy and security>photos tab. I have uninstalled and re-installed the Zoom app, and even temporarily given full access to the folder to “everyone,” but there is no change in the grayed out folder, and Zoom has not requested permission from my Mac to access my photos. Anyone else have this problem, or is just me?

I uploaded the csv file and i accidentally swapped the lastname/firstname fields. What is the best way to remedy this with least confusion for the registrants? 

On windows 10, it works for Google, Microsoft... This is a real blocker. 

Hello,I would like to report a regression introduced in Zoom Workplace 7.0.0 (build 77593) on macOS Tahoe 26.3.1, Apple Silicon.Behavior observedWhen clicking the "Claim Host" button (bottom right of the Participants panel), the button flashes briefly but the password entry dialog never appears. It is impossible to claim the host role from the desktop client.Steps to reproduceJoin a meeting as a participant (not the original host) Open the Participants panel Click "Claim Host" (bottom right) Expected: a dialog prompts for the 6-digit host key Actual: the button flashes, no dialog appearsEnvironmentZoom Workplace: 7.0.0 (build 77593) macOS: Tahoe 26.3.1 (build 25D771280a) Hardware: Apple Silicon MacConfirmed workaroundDowngrading to Zoom Workplace 6.7.7 (build 76486) resolves the issue immediately — the host key dialog appears as expected. Additional contextThe feature works correctly via the Zoom web client on the same machine and account, which isolates the issue to the desktop client

Can you change the Host Key on the Pro Account?

I set up 5 meetings on June 4th for 5 different training sessions. The sessions run weekly and use the same link each time. However, 3 of the 5 meetings have disappeared and the links are showing as invalid. We have already sent the links to all participants. How do i get the meetings reinstated or ensure that the links continue to work? 

Hi guys, I wonder if anyone can help me with an issue I am having. When I am setting up meetings, regardless of whether or not they are one-offs or recurring, I am having lots of problems with my clients. The two problems I have are: 1. When clients enter a meeting, the 'admit' button doesn't show - so I've no way at all of letting them into the room. Usually I have to end the meeting and start again before it will work. 2. When clients go to enter our meeting, they cannot connect because they receive a message saying I am already in a meeting. But the meeting I am in is the one in which they are meant to be connecting to. For my settings I use a waiting room and allow admittance for participants at any time, so I am confused as to why I have so many issues. Any ideas? Many thanks,Andy

So I've been using Zoom meetings for a long time without any issues. And then we started having problems about a week ago. I'm the host and usually I have 1 to 6 participants in a meeting. I can hear everyone absolutely fine, myself included, no echoes, nothing. However, from time to time, all the participants say that they hear echoes - echoes of their own sounds and echoes of other participants, but they hear me, the host perfectly.Anyone ever have this problem? Any guesses what could be wrong? Any help is much appreciated, because I'm just super annoyed by now (reinstalled Zoom twice already, checked everything million times, everything seems to be working fine for me, but at the same time I know that something is not okay, because this happens again and again, in different meetings with different participants)

This is a cloud recording. I can view the video in the Zoom portal.  When I download the MP4, I only get audio.  I tried downloading with the shared link, Zoom download button.  I played the video in VLC, windows media player.  Same result. 

hello --- I run large multi-lingual programs using live interpreters where the majority of the content is in English, but some sections are in German. I have an English-speaking participant who relies heavily on the live transcripts for our sessions. Is there any way within zoom to output an English transcript from the interpretation channel when the language spoken in the main room is German? I’m open to other non-zoom solutions to this as well!Thanks!