Voicemail capacity and employee off-boarding

When off-boarding an employee don’t you delete their account?  That would ‘delete’ those voicemails.  

A few options worth checking:

For automatic cleanup, look in the admin portal under Account Settings for the Phone data retention settings. Zoom Phone lets admins set voicemails to delete automatically after a set number of days, which works like a capacity limit and also solves the off-boarding problem going forward.

For seeing who has large mailboxes and exporting messages, the Zoom Phone API is the easiest route. It can list voicemails per user and download the recordings, so a small script could report mailbox sizes across the account without opening each one manually.

For off-boarding specifically, some admins export the mailbox through the API first for records, then delete the user's phone license, which removes the voicemails with it.

Ah, now I understand.  Good on you for being concerned that all those voicemails were actually resolved.  That’s a tough one and you’ll probably need to work with supervisors.  Maybe in some cases the supervisor should receive transcripts of voicemails, though they still wouldn’t know if something was resolved.  Maybe voicemails get forwarded to a ticketing system that tracks the work and resolution?