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I've been having a really frustrating issue with Zoom lately where my audio cuts out for a few seconds randomly during calls. It happens maybe 2-3 times per call and my internet connection is completely stable during these drops. I have tried this by changing the internet as well but the issue remain same.I've already tried switching between my laptop's built-in mic and an external USB mic but the issue happens with both. My Zoom app is fully updated too.Has anyone experienced this and found a fix? It's becoming really embarrassing during work calls!

After extensive research across the Zoom Apps SDK, Meeting SDK, Plugin SDK, REST API, and webhooks, I cannot find a reliable way for a host or authorised application to match a participant in a meeting or webinar to their verified identity.Full disclosure: I have found one way to do this in my events, but it would not work for most people.We can see a participant’s screen name, but that name can be changed and easily copied. We may receive meeting-specific participant identifiers, but these generally identify a connection or session—not necessarily the person’s Zoom account or the approved registrant we expected to attend.There is an API that can request a participant’s email address, but this requires consent during the meeting and can feel intrusive. It also does not provide a dependable method of verifying someone before admitting them from the Waiting Room.I completely understand why privacy is central to Zoom’s approach. Participants should not have personal information exposed to

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

On new layout, there is no button to go straight to your meeting list - surely this is the main function of Zoom?  From the main screen, no ‘meetings’ option.  When you click on ‘Meet’, you can ‘join’ or ‘host’, no option to view your meetings or schedule a meeting.  Truly bizarre, what is Zoom doing?  You have a ‘Meetings’ option under the ‘Products’, ‘Popular’ menu, this gives you purchase prices - I am already logged in, so obviously not what I need.  But now there is a ‘Meetings’ button up top, let’s click it.  Nope, just the prices again.  Ok, let’s go over to the top right, click on the ‘9dots’, Meetings is in that menu, could it be the right ‘Meetings’? - there you go, there’s my list of meetings.  Honestly lads, once a customer is signed in, it is not appropriate to hide necessary functionality behind sales tactics, product and price lists, support options.  What we need to see is our ‘Meetings’.

The help/instructions to use dual monitors do not match what I see on my end.  There is no "General" under my profile it is located on the left side and the "Use Dual Monitors" is not listed as a function.  How can I change the settings to be able to use dual monitors?

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

I consider myself experienced with Zoom ... I use it DAILY and usually use MMHMM camera with it... well now I can't get rid of this virtual background to save my life. I have recorded a video showing that there is NO virtual background selected.. I really really need help because I am struggling teaching with it because I can no longer use mmhmm... help! Thank you! https://www.loom.com/share/b0da8eadc0e34a1fad511f829a727ba3

I was recording [well I think I was] a Conference today - 5hrs & I am unsure if I clicked Cloud or Local for the recording. It didn't ask me what folder or place to put the recording & didn't really think much of it [I haven't recorded before]. How do I find the recording? All help would be appreciated as this recording is supposed to go our World Wide... HELP!!!!!

My wife has been part of a weekday morning Zoom for some time now,  and has always had an issue where the meeting host often plays music at the start of the meeting.  The sound quality of the host's song audio is really poor, to where you can sometimes barely hear the songs.  However, there's absolutely no issue with his microphone when talking, even over the music. There are sometimes hundreds of others on this same meeting, none of whom seem to express any issue with the music from the host.  I've gone and switched laptops for her and get the same result.  I've turned off signal processing in Zoom Settings. (no change).  I've tinkered with other settings on the laptop, improved the wi-fi reception, etc.  I can't believe she's the only one having this issue if you were to say it may be from the Host's side.

Hey everyone,I recently upgraded to a new laptop from Techyest for remote work and ever since the switch I've been noticing that my Zoom video quality drops during longer calls, especially when screen sharing. My internet connection is stable and other apps work fine.I've already tried lowering the video resolution in Zoom settings but the issue persists. Could this be a driver issue or a Zoom setting I'm missing?Would love to hear if anyone else has experienced this after switching to a new machine!

Zoom recently changed how the automatic thumbnails show up when you trim a video recording. The instructions say to click the pen icon next to the video thumbnail and a metadata panel should open on the right side of the screen with an option to edit thumbnails.But when I click the pen icon no metadata panel shows up on the right side of the screen and no option for thumbnails. I tried this on Safari, Firefox and Chrome and it does not work on any browser. How can I edit the thumbmail for my video recording after I trim the recording?? 

Zoom Workplace recently updated to version 7.0.5 and while some of the unwanted changes were easy to fix - I don’t use a touchscreen computer, so defaulting to fat-finger mode instead of compact layout is frustrating - there is one thing that I cannot find a setting for and the manual steps to undo it every single time are also not user-friendly. That being when I paste URLs now, rather than simply becoming a link the URL is replaced with the pre-fetched title of the destination web page. If I wanted to do this, there is already a button to make “custom” links. Undoing it every time I paste a URL - so the recipient can easily see the URL, as well as the page title if they have exercised their user choice to enable link previews - is a completely unnecessary extra few clicks on a hovering toolbar that frequently jumps away as I’m about to click on it. The fact it doesn’t remember that I’ve set it to “link” is incredibly frustrating. Also, with the ever-increasing risks of phishing, hidi

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a completely black window or screen.  Immediately after I stop sharing the first time, I get the following messages in ~/.zoom/logs/zoom_stdout_stderr.log*** pw_stream_set_active called from wrong context, check thread and locking: Operation not permitted *** impl_ext_end_proxy called from wrong context, check thread and locking: Operation not permitted 'this->recurse > 0' failed at ../pipewire/src/pipewire/thread-loop.c:62 do_unlock()I cannot figure out if this is a zoom problem or a pipewire problem.Everything works fine in X11.

I am using a tablet computer running Android 15  to run zoom as a telehealth device in-clinic with fully kiosk single app to lock down only zoom (this issue occurs without the kiosk app as well, I just wanted to illustrate the use-case.)  The whole system hinges on the ability for us to send the email link to the tablet’s email address and to be able to access that link within zoom’s email function.  The issue is when we have the zoom app running all day after about 4-6 hours we’ll get the message “your email isn’t connected.  This can happen if you changed your password or need to authenticate again.  Please reconnect.” I’ll try the reconnect and I still get the message.  Then I close the app and reopen it, the message goes away and the connection works.  I realized that I don’t need to reconnect at all and if I just restart zoom the message goes away and the connection is restored.The issue is that I'm trying to run this as a kiosk app and it’s really difficult to restart the app whe

Hello,I need assistance escalating an orphaned Zoom Phone business number to the Trust & Safety or Account Ownership team.The Issue: I had an active Zoom Phone line ending in -4275 under my former dealership email address. The corporate office shut down and deleted that email domain, so the inbox no longer exists. I cannot receive email verification codes or reset links. I attempted the automated verification process using my billing card and recent charges, but the automated tool failed to verify me. Current Status: The phone number is still active and goes to voicemail when called. My marketing materials rely heavily on this line, so I need to retain it. I am the cardholder paying for this subscription and have credit card statements and matching government ID ready for manual identity verification. I can provide the full phone number, account details, and payment proof via a secure private message or direct support ticket. Could a Zoom Community Moderator help open an in

We have zoom rooms where we always see an error says “low bandwidth network is detected”. We have done everything with zoom app settings to run the meetings on low network and avoid taking high usage still we see the same error every time. We have 1GB of Lease line network for entire office. this error occurs usually for normal users also. Could someone please suggest how to fix it? 

Solamente un aviso para navegantes: si usais una grabacion con comparticion del escritorio, no podeis usar grabar una parte de la pantalla, porque zoom añade unas horribles cajas negras (donde esté el chat y los particpantes) que tapa parte del escritorio.Es decir he grabado un curso que me lo ha emborronado  zoom y me ha quedado fatal.Ya me ha dicho el bot que no tiene remedio.Muy mal, zoom

я пробовал, но у меня не получилось

I can not get the microphone to work on my laptop using Chrome browser with Norton extension. Any suggestion ?   

When our company users send a meeting invite, the invited guest gets stuck in the waiting room while the company user is in what seems like a different meeting room waiting for their invited guest to arrive. Both parties are using the link that was created in the initial invite, but are seemingly in two separate meeting "rooms".  This only started happening this week, is there any known issue that's being resolved? 

Hi,   Our client success team has a reoccuring meeting with one of their clients and now they cant join the zoom meetings any longer. Everytime they attempt to join it states the following error message:   User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us06_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2S4P2BN8M5A97AR07B8K7CF7D3VV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)   Can someone please tell me what is causing this?    Thank you!

Hello everyone. There is a question about converting videos after the conference. The task is to convert the video according to the script. But there are a number of problems:1. Linux. We write in bash:/opt/zoom/ZoomLauncher /home/zoom/double_click_to_convert_01.zoomThe conversion stay at 0%. I tried it on Ubuntu and Manjaro. Only 0%. That's all. Why?2. Windows. We write in cmd:C:\Users\USERNAME\AppData\Roaming\Zoom\bin\zTscoder.exe C:\Users\USERNAME\Documents\Zoom\double_click_to_convert_01.zoomThe error "Files from unknown sources" appears. I click Convert Anyway. And everything works, but pressing this button every time is not automation. How do I disable this unknown sources verification window?

For over six years we have been doing a very successful monthly book preview event for our readers using Zoom. An hour before the program we email those who have registered a pdf of the list of the books that we are going to discuss.   An hour after the program we send a list to just those who attended the event, again with the pdf list of titles that we discussed during the event, along with a Survey Monkey survey asking them to share the ones that they are most looking forward to reading. Once a video of the program is ready we send them a link to this, as well as the list of books that we covered.This means we are sending three mailings via Campaign Monitor when honestly, we feel there should be a way to add the PDF to Zoom. We have the Survey Monkey link set up to go after the event. Have you got plans in the pipeline to allow for a PDF to be sent? I feel like there HAS to be a better way to be doing this.Thanks….Carol

Hi, I've been using ZOOM for 3 years to schedule meetings.  Suddenly (?an update? where I added my contacts, perhaps), I can no longer find the "copy invitation" button that has been working great for me.   It used to pop up after I saved a meeting.  I am at a loss.   How can I copy the invitation for use in emails, reminders, etc.   ( the chat bot was hysterically unhelpful)

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:  A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default.  Does anyone know of a way to permanently disable this chat preview, so that it stays off, and doesn't get re-enabled every time one joins a meeting?  I couldn't find any admin settings regard