Azure Virtual Desktop (AVD) - ZoomVDI plugin pairing fails on MacOS

Forum|Forum|21 days ago
June 8, 2026
2 replies
53 views

howdy all -
Yup, I search the boards here alot, and the ol internet, and ChatGPT, Copilot, etc.

I manage an enterprise AVD Gov environment. We have MacBook users (Lastest MacOS). We are unable to have successfully ZoomVDI plugins pair when connecting to any type of MS VDI service.
As everyone is probably aware. Media redirection is a must have for VDI users.

I even gone as far as building my own personal AVD commercial environment AND subscribed to a person W365 desktop for testing/troubleshooting. using my own personal Macbook as well. I have completely removed any work related variables.

Using the latest Windows App version, Zoom VDI 7.0.10
followed everything to the tee - Using the Zoom VDI client with AVD/Windows 365 on macOS
VDI releases and downloads

reset TCC on the macbook many times - evern went as far as manually editing TCC to forcing access the camera/mic.

I’m out of options. Thoughts?

bstrelko

Community Champion | Customer

Please provide:

VDI client version
VDI plugin version
VDI plugin management version

Does the VDI client report a specific error code in Settings → Statistics → VDI?

Now here’s one you’re not going to get from a KB article or anyone in support - can you navigate to zoom.us/account/metrics/vdiusage?isSession=true&range=-1&new=1 and see if a specific failure is reported for the test plugin/client pairing?

B

Brad GAuthor

Explorer

Client Version - 7.0.10
Plugin Version - 7.0.10
plugin Mgmt Version - 7.0.10

no specific errors, just always states not connected

when navigating to the URL you provided. You need me to access via the AVD host or the MacOS?