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Azure Virtual Desktop (AVD) - ZoomVDI plugin pairing fails on MacOS

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howdy all -
Yup, I search the boards here alot, and the ol internet, and ChatGPT, Copilot, etc.

I manage an enterprise AVD Gov environment. We have MacBook users (Lastest MacOS). We are unable to have successfully ZoomVDI plugins pair when connecting to any type of MS VDI service.
As everyone is probably aware. Media redirection is a must have for VDI users.

I even gone as far as building my own personal AVD commercial environment AND subscribed to a person W365 desktop for testing/troubleshooting. using my own personal Macbook as well. I have completely removed any work related variables.

Using the latest Windows App version, Zoom VDI 7.0.10
followed everything to the tee - Using the Zoom VDI client with AVD/Windows 365 on macOS
VDI releases and downloads

reset TCC on the macbook many times - evern went as far as manually editing TCC to forcing access the camera/mic.

I’m out of options. Thoughts?

bstrelko

Community Champion | Customer

Please provide:

VDI client version
VDI plugin version
VDI plugin management version

Does the VDI client report a specific error code in Settings → Statistics → VDI?

Now here’s one you’re not going to get from a KB article or anyone in support - can you navigate to zoom.us/account/metrics/vdiusage?isSession=true&range=-1&new=1 and see if a specific failure is reported for the test plugin/client pairing?

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Brad GAuthor

Explorer

Client Version - 7.0.10
Plugin Version - 7.0.10
plugin Mgmt Version - 7.0.10

no specific errors, just always states not connected

when navigating to the URL you provided. You need me to access via the AVD host or the MacOS?

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bstrelko

Community Champion | Customer

You’ll want to look for the VDI client (AVD host side) and go from there.

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bstrelko

Community Champion | Customer

May also be helpful to try the ‘diagnose’ function on the plugin management side to see if you’re able to glean any additional information there:

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B

Brad GAuthor

Explorer

diagnosis always states nothing is wrong.

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tommy

Employee

Hi @Brad G , @bstrelko , can you please try with VDI Client and Plugin version 7.0.11 and make sure this setting is enabled:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0087850

Please make sure all the permissions are granted as well: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0082954

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Louisradley

Explorer

Do you need to enable this QR code pairing for MACoS to be optimised in AVD? or is this not a full requirement?

We are seeing the same issue with our AVD VM’s and MACos all showing Not connected. Using 7.0.10 throughout.

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tommy

Employee

@Louisradley yes you do, and please upgrade to 7.0.11

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Jagajeet Kuppala

New Member

Local Mac VDI Client and AVD (Cloud PC) VDI Client are not pairing.

Mac:
- M5 Pro, Tahoe 26.7
- Zoom VDI Plugin Management app v7.0.13

AVD
- Windows 11
- Zoom VDI Plugin management app, Universal Plugin, Workplace VDI Client app - all 3 of version v7.0.13

No issues pointed in diagnostics of both local and AVD plugin management apps. But I do not see QR code pairing, and I cannot find the pairing code anywhere. Plugin mgmnt app in Mac can detect the AVD zoom, and I can see the pairing widget in AVD. But nowhere I can find the pairing code.

But when I open the VDI client app, I see the below error. Hence I uninstalled everythin in AVD and reinstalled, still the pairing doesnt happen. Kindly help.