Welcome, @Kimberly Tolley! It’s great to have you here in the Zoom Community. Since this is the first time you’ve run into this after two years of weekly meetings, there are a few things we can check to narrow down what’s causing the blur.
I’d start with the video settings in the Zoom web app. Click the ^ next to Stop Video, then open Video settings or Choose Virtual Background. Under Backgrounds & Effects, make sure the background is set to None, not Blur.
While you’re there, check Video & effects → Camera and make sure Touch up my appearance is turned off.
If those settings look right, try resetting the camera connection:
- Click the ^ next to Stop Video.
- If another camera is available, select it, then switch back to your usual camera.
- Stop your video, wait a few seconds, and start it again.
It’s also worth trying the same meeting in the Zoom Workplace app on your Mac. If the video looks clear there, that can help narrow things down to Chrome or the web client rather than the camera itself.
If you’re still seeing the blur, one detail would help us narrow it down further: is the video blurry only in your own thumbnail, or do other participants see you blurry too?
