Pop Up timer notification

Hi Dwight Seeley,

Thanks for reaching out about the issue with the "10 minutes left" warning on your Zoom Basic 40-Minute plan session.

Based on what you've described, the popup appearing and then clicking it causing your session to end immediately instead of just dismissing the warning, there are a few possible causes:

1. Session limit reached: The 40-minute limit may already be hit by the time the popup shows, so any click registers as ending the session rather than closing the notification.
2. Popup/button behavior: The popup may not be a simple "dismiss" — the click location could be landing on or near an action that ends the meeting rather than just acknowledging the warning.
3. Client or display issue: An outdated Zoom client, display scaling, accessibility settings, or overlapping dialog boxes could cause your click to be misregistered as an "End Meeting" action instead of a simple dismiss.
4. Account/license changes: A change in account status (e.g., downgrade, license reassignment) could also affect how this warning behaves compared to before.

Suggested steps to try in the meantime:

• Update to the latest version of the Zoom desktop app, sign out and back in, and test there instead of a browser or mobile device.
• When the popup appears, click away from where "Leave" or "End Meeting" buttons would normally be, using a mouse rather than touch if possible.
• Check for unusual display scaling or accessibility software that might be shifting where your click actually lands.

Since this does seem to be a change from previous behavior and may require deeper diagnostic checking on the account/client side, we'd recommend submitting a ticket to Zoom Support so they can investigate the specific cause. When you do, please include:

• Your Zoom client version and operating system
• A screen recording (if possible) showing the popup and the click that ends the session
• The approximate time/date of a recent occurrence

This will help the support team pinpoint exactly what's triggering the early session end and get it resolved for you.