DeanMcC
Newcomer
Newcomer
since ‎2023-04-05
‎2023-11-02

User Statistics

  • 4 Posts
  • 0 Solutions
  • 2 Likes given
  • 2 Likes received
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User Activity

Inaccurate Queue call distribution

2023-11-02 01:10 PM
When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time. Additionally, the sy...

How can ensure that queue calls are routed to AVAILABLE users?

2023-04-05 11:27 AM
I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting. I have the queue set to route to the user who has been idle the longest. Calls are being routed to users who are in (Zoom) meetings...
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