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DeanMcC · 2023-11-02 01:10 PM

When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time. Additionally, the sy...

DeanMcC · 2023-04-05 11:27 AM

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting. I have the queue set to route to the user who has been idle the longest. Calls are being routed to users who are in (Zoom) meetings...

DeanMcC · 2023-04-07 01:01 PM

Perfect! Can't wait. That is what the OP was trying to solve. As am I!

DeanMcC · 2023-04-05 01:43 PM

Those suggestions match the existing configuration, but I suppose individuals may have un-checked the "Hide incoming calls while in a meeting." I assume that "checked" is the default setting. Can that option be disabled through policy or do we have t...

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Inaccurate Queue call distribution

How can ensure that queue calls are routed to AVAILABLE users?

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