About DeanMcC

DeanMcC · 2023-11-02 01:10 PM

When queue call distribution is set to Longest Idle, the logic appears to interpret an outbound call as "idle" or "longest idle" and sends the next inbound call to that agent despite others being idle for a longer period of time. Additionally, the sy...

DeanMcC · 2023-04-05 11:27 AM

I'm trying to prevent call queue members from receiving queue calls when they are already in a (Zoom) call or meeting. I have the queue set to route to the user who has been idle the longest. Calls are being routed to users who are in (Zoom) meetings...

DeanMcC · 2023-04-07 01:01 PM

Perfect! Can't wait. That is what the OP was trying to solve. As am I!

DeanMcC · 2023-04-05 01:43 PM

Those suggestions match the existing configuration, but I suppose individuals may have un-checked the "Hide incoming calls while in a meeting." I assume that "checked" is the default setting. Can that option be disabled through policy or do we have t...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Inaccurate Queue call distribution

How can ensure that queue calls are routed to AVAILABLE users?

Re: The word "Draft" does not disappear in the chat member list. [ドラフト]

Re: How can ensure that queue calls are routed to AVAILABLE users?

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion