Phone settings for internal calls

[mtavani]

Is there a way to set our internal phones/extensions to allow to call each other outside normal business hours? Once our normal business hours end, we are unable to call each other.

[FORE-Craig · Accepted solution]

Hi @mtavani 

If all of your calls come through Auto Receptionists, or Call Queues (not through Direct Numbers to the Users), it is possible by not setting Business Hours at the User-level, otherwise there isn't a way to do it.

I agree, there should be an option for this. You can submit a Enhancement Feature Request at https://zoom.us/feed 

I hope that helps!

[RN]

Hey @mtavani suggest looking into the discussion Receiving calls outside set business hours and let me know if that helps you answer your discussion! 🙂

[FORE-Craig · Accepted solution]

Hi @mtavani 

If all of your calls come through Auto Receptionists, or Call Queues (not through Direct Numbers to the Users), it is possible by not setting Business Hours at the User-level, otherwise there isn't a way to do it.

I agree, there should be an option for this. You can submit a Enhancement Feature Request at https://zoom.us/feed 

I hope that helps!

[mtavani]

Ah! That makes sense. Thank you!

[FORE-Craig]

You're welcome!

[enielsen · Accepted solution]

Do you need to have specific business hours on the user extensions rather than 24x7?

[mtavani]

That makes sense! Thank you.