User's mouse stops working when sharing

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

This has happened to, at least, two Zoom calls with different users. They are sharing their screen and mouse icon changes from a pointer. At this point, it no longer works with whatever application they are showing me. The work around has been for me to force share my screen (their mouse d/n work). They then get control of their mouse. I stop my share and they share the screen again. That usually lasts a few minutes and we have to repeat.

I believe I am on the latest version of Zoom (auto update). I doubt they have the desktop version installed but I do. Any idea what setting needs to be changed here?

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