About Gus_Lippolis

Gus_Lippolis · 2024-09-26 10:46 AM

We are wanting to expand how we use our Auto Receptionist by using the dial by name option which is working with users names. With 40+ locations, we want to callers to have the option of spelling a location name so they may be transferred there. How ...

Gus_Lippolis · 2024-05-31 01:48 PM

I am performing an audit on our system and want to generate a list of Auto Receptionists but do not see a way to export to CSV like many of the other fields. (Call Queues, Users, etc...)Does anyone have a solution I apparently am overlooking? Thanks

Gus_Lippolis · 2024-05-14 12:49 AM

I have looked if there is an easy way to identify Team Chats where a file was shared. Even better to identify files share with an external Team Chat member.

Gus_Lippolis · 2024-03-11 08:32 AM

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly. Most of us here know this is a game of whack-a-mole but does not always look good ...

Gus_Lippolis · 2024-01-26 06:09 AM

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that pres...

Gus_Lippolis · 2024-01-29 05:50 AM

Thank you but this does not address time perimeters for abandoned calls. a 1 or 2 second abandoned call counts as abandoned.

Gus_Lippolis · 2023-12-28 11:42 AM

You need to create a call queue with all the extensions you want the calls to route to.Determine if you want the calls to "ring all" or distribute among the members. Now remove the phone number from the extension or call queue it is associated with a...

Gus_Lippolis · 2023-10-23 01:08 PM

Have you looked at the logs in Account Management, Reports, User Activity Reports, Phone system Operation Logs. May need to search on extension depending on the size of your operation.This should give you a lead on the issue. We are using SSO and if ...

Gus_Lippolis · 2023-09-28 11:36 AM

A. Have you set working hours?B. Do you have the correct time zone selected? Issues I have encountered in the past.

Gus_Lippolis · 2023-09-15 12:02 AM

Thank you. Based on my newfound knowledge, figure my best solution is to create a "Call Queue holiday" template at the Company Info level and apply to Call Queues as needed.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Is there a way to add call queues to dial by name?

Export list of Auto Receptionists to CSV file

Report showing files sent in chat.

Preventing our numbers from being spoofed.

Call Queue reporting, Abandoned Calls

Re: Call Queue reporting, Abandoned Calls

Re: Routing incoming calls to all staff

Re: User's names falling off the Zoom phone

Re: Calling going straight to voicemail and extension promp

Re: Apply template to multiple ARs to update Holiday schedules.

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

User Statistics

User Activity