Appling template to a site main Auto Recptionist

[Gus_Lippolis]

Needing to change 40 Auto Receptionists and have already created and tested the template.  When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.

I am the phone admin.

Also tried with account owner login.

Is there setting I need to change or go about this a different way?

[Eliot]

hi @Gus_Lippolis 

you can use a template to change certain phone settings but not main auto receptionist.  what settings did you want to use a template to change in auto receptionists?

please see:

Creating templates for phone settings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Gus_Lippolis]

I am needing to change the handling of calls outside business hours by adding an IVR to each site.  All of these are site, main auto receptionists.

In hindsight, I should have created a 2nd AR for all locations.