How to Create and Use Macros

How To Select Your Language Preference

Community users can now select from various preferred languages in the Zoom Community. Available language options currently include the following: 

• Click your Settings icon located at the top right of the community page.

• Go to My Settings > Preferences > Preference Options.

• Chose your preferred language from the Language drop-down menu.

• Click Save.
• Note: Users may also select their preferred language in the community footer. However, they must be signed into their Zoom Community account for the change to take effect.

What To Expect

You may notice that not everything on the Zoom Community will translate into your preferred language. For example, user-generated content will not translate. Posts will only be available in the language written by the original author of the content.

Items that will translate include but are not limited to the following: 

P.S. Users who update their preferred language will receive a cool language badge 😎🔥

Have you received help from a community member? If so, don’t forget to mark their reply as a solution ✅

By marking a reply as a solution, you are helping fellow community members find an answer to a question that they may also have. Accepting a reply as a solution provides confirmation to your fellow community members that their reply was helpful! Also, you can accept more than one reply as a solution 😎

To mark a reply as a solution 👇

• Navigate to the appropriate discussion post
• Scroll to the reply or replies you thought were most helpful
• Select Accept as Solution

Bonus: The more accepted solutions a user has will increase their likelihood of appearing on our Happy Leaders board ⭐😎

Furthermore, you can filter discussion posts to include only those with an accepted solution by utilizing the Solved tab. 

Plus, if you are searching for a solution to a problem you are encountering, community posts that have already been solved will have a green checkmark next to them. 

Note: Please do not abuse our Happy Rewards program by performing activities that would inaccurately boost your points, the retrieval of badges, and/or your leaderboard ranking. We ask that you only mark a solution as the accepted solution if it has truly helped resolve your inquiry.

How to Use Topics and Tags.

How to Use Topics.

Topics are used within a community to help categorize posts. Topics enable you to categorize the content you write based on the content in the article. For example, in a discussion about  Zoom meetings, you might apply a topic like “virtual backgrounds”. Unlike tags, topics are created by the community admins and are managed for consistency and need. Authors can choose/apply topics from a predefined list. 

• How do I add a topic to my post?
  • To add a topic to a new post: 
    • Begin by starting a new discussion. 
    • In the Topics field, start typing the topic or choose one from the predefined list underneath Choose a Topic. If you add multiple topics, you must separate them with commas.

• To subscribe to a topic:

• When you subscribe to a topic, you will be notified by email when a new post is assigned to that topic.
• From a particular post assigned to that topic, click on the topic to filter by that topic. (You can also do this from the topics component.)
• Click Subscribe.
• Note: You can also configure your subscription settings under Settings > My Settings > Subscriptions and Notifications > Notification Settings.
• One thing to note about topics is that they are applied at the node level. Thus, predefined topics and subscriptions to topics exist only at the node at which they are applied. For example, if you subscribe to a topic named 'meeting' at the Meetings board, it will not automatically subscribe you to an identically named topic at the OnZoom board. You will have to subscribe twice, once at each board. 

How to Use Tags

A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. Tagging is a way to help other users discover interesting posts. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add its value by providing another way for community users to find it. 

• How to add a tag to a new post?
  • When you are creating a post, enter your tag(s) in the Tags field. If you use multiple tags, separate them by using a comma.

• • Note: You can add as many tags as you want and so can other community members. For example, in a post about Zoom Meetings, you might add these tags: Zoom meetings, chat, phone.

• How to add a tag to an already published post or comment?
  • Navigate to a post or comment you have authored.
  • Click Add tags.
  • Type your tags (separated by commas) and click Add when you are done.

• Why do people tag?
  • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community. 

• Where are my tags?
  • You can find messages you've tagged by visiting your profile and clicking the tag. 
  • You can also click on a tag on any cloud and look at the Most Tagged section.

• What is a tag cloud?
  • A tag cloud displays tags used frequently within the community or within an area of the community.
  • The more frequently a tag is used, the larger it appears in the tag cloud. 
  • By looking at a tag cloud, you can get a sense of what the hot topics are in a given area.

How to Reply to Questions. 

We encourage you to show off your Zoom expertise and knowledge by providing helpful replies to discussions and accepted solutions. The easiest way to find posts that are still in need of a reply is within the Unanswered tab on the Recent Activity feed from any category or board page. 

To reply to a question:

• Click the question you want to answer.
• Click Reply.

• Type your response. You can also include links to other websites, images, or videos
• Add attachments, format the text in your answer, and check your spelling, if needed.
• Click Reply.

To reply to a response on a discussion post:

• Go to the discussion post where you want to post a comment.
• Click Reply on the response you want to respond to.
• Type your response and click Reply.

To accept an answer as a solution:

• When community members answer one of your questions, you can choose the answer or answers you think are the most useful, helpful, or accurate and mark them as a solution. If you have two answers that give part of the solution, you can accept both.

To accept an answer to a question:

• Go to the answer that you want to accept.
• Click Accept as Solution.

To give someone a like:

• You can give likes to any posts in the community except your own.
• To give a like to a message and its author, click on the message.
• If you change your mind about the quality of the message, you can revoke your like.
• To revoke likes you've given, click again.

How to Ask a Question.

We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question. 

To ask a new question:

• Click the Start a discussion button on the relevant page.

• Type your subject line. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list.
• If starting a discussion from the homepage or a category page, select the relevant board by clicking the Choose a Board dropdown menu (e.g. select “Meetings” if your question is about Zoom Meetings).

• In the Body field, type your message. Provide as much detail as you can to help others best understand where you need support. 
• Format and spell check your message, as needed.
• If applicable, choose a Topic or add a Message Tag.
• Click Post. Community peers and subject matter experts will then provide helpful replies to help solve your problem. Tip: Be sure to ask your question on the most relevant page. This will get your question in front of the appropriate experts, which will lead to a quicker response!

How to Search the Zoom Community.

There is a lot of content within the community, and oftentimes, frequently asked questions and answers already exist. Therefore, we encourage you to search the community first to see if your question has already been asked and answered. 

How to search using the text field

• Type your search term in the search field labeled Search the Zoom Community. You can find the search field at the top of any community page.

• As you begin typing your search term, the system will populate relevant suggested search results. Search results will populate relevant posts, users, private messages, and places based on the keyword or phrase you are searching for.  Note: To disable suggestions, click Turn off suggestions underneath the search results list. To re-enable suggestions, click Turn on suggestions underneath the search field. 
• If you do not find what you are looking for with the predictive suggested search results, click Enter on your keyboard or the magnifying glass to the right of the search field. This will take you to the advanced search page.

How to view advanced search results

• When clicking enter or on the magnifying glass in the search text field, you will then be navigated to the advanced search page. 
• Search results will populate posts, users, private messages, and places. You can toggle between these options at the top of the page. 

• If you want to search for content within a specific topic or place, select Advanced at the top of the page. 
• Click the dropdown button underneath View results by to filter search results by topics or specific posts.
• Click the dropdown button underneath Results per page to view search results by 10, 20, 30, 40, or 50 results. 
• Check the box to the left of Topics with no replies to include these results in your search. 

How to apply search modifiers in the search field

• Use quotes to search for an "exact phrase".
• Use the plus sign to search for +one +or +more +words.
• Use the minus sign to -exclude -certain -words from your search.

How to customize search results

• You can customize your search results to make them more meaningful in several ways:
  • Use the interactive filters to refine the search results based on: location, author, date, type of post, and others. 
  • See which filters are active at the top of the results list.
  • Turn off an active filter by clicking the X button to the right of the filter.

How to Send and Receive Private Messages.

If you want to connect with another community member privately, you have the option to send or reply to a direct message. 

To read a private message:

• Click the Envelop at the top of the page to view your direct messages from your fellow community members.
• 
• If you have any new messages, you'll see the number of unread messages next to the envelope icon.
• Click the message count or envelope icon to go to your Private Messages Inbox.
• To read a message, click the message subject.
• To reply to a message, click Reply. Type the reply and click Send Message.

To see the private messages you've sent:

• Click the message count or envelope icon to go to your Private Messages Inbox.
• Click Inbox and select Sent from the menu.

Note: Private messaging becomes available to community members after an allotted amount of registration days and activity have been contributed to the community.

How to Use Bookmarks.

Bookmarks enable you to list community content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

• To bookmark a piece of content:
  • Go to the item you want to bookmark.
  • To bookmark a location, choose Options > Bookmark.
  • To bookmark a specific post, go to the post and choose Options > Bookmark.

• To view and manage your bookmarks:
  • Go to Settings > My Settings > Subscriptions & Notifications > My Bookmarks.

• • You can click a bookmark to go to the item.
  • To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.

How to Manage Your Subscriptions and Notifications.

Community subscriptions help you stay up to date on community activity that is of most interest to you. By receiving notifications on community activity, you can stay alert on new posts, replies to posts, and helpful solutions provided. You can subscribe to receive notifications for a specific category, board, or post. To turn on notifications, click the subscribe button under the “Options” dropdown. 

Subscriptions

• To subscribe to a piece of content:
  • Navigate to the post you want to subscribe to.
  • Click Options > Subscribe. 
  • Note: You will be automatically subscribed to any post you reply to.

• To subscribe to a specific board or category:
  • Navigate to the board or category you want to subscribe to.
  • Click Options > Subscribe.
  • Note: You will then receive notifications regarding any new content posted in the particular space.

• To view and manage your subscriptions:
  • Click the Settings > My Settings > Subscriptions & Notifications.

• • Click My Subscriptions to see a list of the items you've subscribed to.
    You can click a subscription to go to the item.

• • To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

Notifications

• To view your notification settings, go to Subscriptions & Notifications > Notification Settings. 

• Enable your desired notification settings by checking the box under each notification preference. 
  • Turn off all push notifications: When selected, no push notifications (email, mobile, or real-time pop-up messages) are sent to you. Notifications still appear in the Notification Feed.
  • Turn off all email notifications: When selected, no email notifications are sent to you. Notifications still appear in the Notification Feed.
  • Turn off all real-time pop-up notifications: When selected, no real-time pop-up messages are sent to you. Notifications still appear in the Notification Feed.
  • Turn off all mobile notifications: When selected, no mobile notifications are sent to you. Notifications still appear in the Notification Feed.
  • Click Save.

How To View Notifications

• To view your notifications, click the Bell  at the top of the page.
• To set your notification preferences, click Settings> My Settings > Subscriptions & Notifications.