cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom installation in a MacBook Pro 2021: "installation failed"

mejor_tercero
Newcomer
Newcomer

I bought a MacBook Pro yesterday and I tried to install zoom. (I downloaded zoom from their website, clicking on the link specific for the M1 Mac processors, such as the one I have).

 

I have the latest macOS 13.0 installed.

 

During the installation, I received a question about whether I would like to give Zoom permission to access some file folders. Not knowing what to do, I clicked " No" but I never thought that would lead to an installation fail.

 

Right after I clicked "no" I get a banner saying the installation failed. Not much explanation of why it failed.

 

Then, I removed the installation file, and I downloaded it again from the Zoom website.

 

Now, the problem is that I don't get anymore the permission question. It automatically gets again to the " installation failed" banner.

 

It seems as if my first " no" response to the permission question is still recorded somewhere and as a result any other attempt to install Zoom keeps failing over and over.

 

Does anybody suffered this? Any help would be very much appreciated.

 

 

1 REPLY 1

_cloud
Newcomer
Newcomer

Hi, if you go into your system settings, then into privacy & security, then files & folders, you can grant the Installer application Full Disk Access.