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Whiteboard Error

EstelaW
Newcomer
Newcomer

ā€Ž2023-08-16 04:39 PM

I used to be able to use it. All of a sudden I a cannot because I keep getting an error. I pay for zoom (do not have the free version). I have called customer support several times only to be placed on hold and I end up hanging up because no one ever answers. I am have been on hold for 38 minutes currently.

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5 REPLIES 5

EchoZhao
Zoom Employee
Zoom Employee

ā€Ž2023-08-17 02:53 AM

hi @EstelaW Can you help with a more detailed description of what to reproduce? Solved after reload?

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EstelaW
Newcomer
Newcomer
In response to EchoZhao

ā€Ž2023-08-17 09:48 AM

I am sorry I did not make myself clear...The error happens when I try to share my screen. I get an error message and asks to try again. This continues to happen over and over. 

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EchoZhao
Zoom Employee
Zoom Employee
In response to EstelaW

ā€Ž2023-08-17 05:47 PM - edited ā€Ž2023-08-17 05:48 PM

hi @EstelaW 

can you share the error screenshot with me?

DonnellRogahn
Newcomer
Newcomer

ā€Ž2023-09-12 02:56 AM - edited ā€Ž2023-09-20 04:41 AM

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EchoZhao
Zoom Employee
Zoom Employee

ā€Ž2023-09-12 03:13 AM

hi @DonnellRogahn do you have the same issue?

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