Sharing Whiteboard/ settings adjusted/Error

[TD7]

Hi all,

sharing whiteboard with somebody outside my Organization remains impossible

here is what I did:

adjusted settings > whiteboard 

sharing link > copy of link

sharing board with email

tried to authorize the person, did not work

each time "an error has occurred.

try again later. Of problem persists, contact us."

no error code

no contact, only general websit

thanks for advice and ideas

tina 

[Frank_TB]

Hello,

You need to edit the permissions to allow users from outside of your organization.

1. Sign in to the Zoom web portal.
2. Click Account Management, then Account Settings.
3. Click the Whiteboard tab.
4. Under the Whiteboard Collaboration section, click the Allow persistent collaboration on cloud-saved whiteboards toggle to enable or disable the option.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Select who can collaborate on cloud saved whiteboards owned by your account:
   • Only users in the same organization: This option is selected by default. Only users within the same organization can access and collaborate on the shared whiteboard.
   • *****  Users in the same organization and outside your organization: This option allows users outside your organization to collaborate on whiteboards hosted by your organization.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057941 

Regards

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