Receiving error: cannot find collaboration server

[lizzard4Morris]

Hello, 

I am attempting to create a new whiteboard and I keep getting this error below: 

Cannot find collaboration server
s-code-cc588a225c-1734626848045

When I try to exit out of the pop up box it takes me back to the whiteboard homepage. I am unable to open any previous whiteboards either. Please help! 

[Tracy17]

I'm having the same problem. I will let you know if I figure it out. But so far, no luck.

[Ian_Lodge]

Getting the same error message. Any ideas?

[Ags98]

Getting same thing this morning when attempting to open existing zoomWB.  Can open others without issue.

Cannot find collaboration server s-code-1251ee45a6-1734628205621

[Frank_TB · Accepted solution]

Hello,

There was  an issue today with whiteboards ;

"We are currently investigating an issue with creating whiteboards and Zoom Notes. We will provide updates as we have them"

Monitoring

We have resolved the issue with creating Zoom Whiteboards and Zoom Notes. We will continue to monitor and provide updates as we have them.

Posted 5 minutes ago. Dec 19, 2024 - 09:53 PST

Regards

If my reply helped, don't forget to click the accept as solution button!

https://status.zoom.us/incidents/8rbl4y898j18