cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Collaboration server handshake failed - help please

testingtesting9
Newcomer
Newcomer

‎2025-01-11 09:17 AM

s-code-e0acfcf0f6-1736279095710

 

Hi, I'm trying to troubleshoot this for a friend

 

They are using an acer spin chromebook

 

Whenever they connect to zoom via browser or zoom play store app, they get the above error when other users create a whiteboard (Collaboration server handshake failed)

 

The popup for the error has a "dashboard" hypertext link in blue but this link doesn't open anything

Topics:
0 Likes
0 REPLIES 0