Issue: Copying and Pasting Images Between Whiteboards Not Working

[hannesito]

Hi everyone,

Over the past week, I've been experiencing an issue when trying to copy and paste images from one Zoom Whiteboard to another. This feature had worked flawlessly for several months, but now it suddenly stopped working.

Specifically, I'm copying images from a whiteboard where I prepare teaching materials and trying to paste them into the whiteboard I use during class. When I paste, the images briefly appear and then disappear again. It looks like the whiteboard reloads itself right after the paste action.

I've tested this in Firefox, Chrome, and the Zoom Workplace App on Ubuntu — the issue happens in all of them.

Any ideas what might be causing this or how I can fix it?

Thanks in advance!

Cheers,
Hannes

[BakerHe]

Hey @hannesito ,

I assume that "copy-paste image" refers to using the "ctrl/meta + C/V" keys on the keyboard to copy-paste the image.

This method only works when both whiteboards are logged in with the same account.

Recommended solution: Copy as image, then paste between whiteboards. This method always works even if logged in with different accounts.