Companion whiteboard not generating QR code for sa...

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I recently had a replacement DTEN companion whiteboard installed and it had to be updated to the latest version of Zoom Room software to work with the existing ZR. When closing the whiteboard, there is a prompt to save by QR code or email, but the QR code is not generating or displaying. Any ideas?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!