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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Classic Whiteboard

Steph3205-777
Newcomer
Newcomer

‎2022-05-12 11:56 AM

My whiteboard has stopped working in meetings even though it is still enabled. Has anyone had this problem?

 

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2 REPLIES 2

Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-12 11:45 PM

Hi Steph 

 

Could you please try to update your Zoom desktop client app and make sure you meet the requirements? 

 

    • Zoom desktop client
      • Windows: 5.10.3 or higher
      • macOS: 5.10.3 or higher
      • Linux: 5.10.3 or higher
    • Zoom mobile app*
      • Android: 5.10.3 or higher
      • iOS: 5.10.3 or higher
    • Zoom Whiteboard enabled for your account by an administrator

*Note: Zoom Whiteboards can only be viewed and edited using the Zoom mobile app on a tablet or iPad. When using the Zoom mobile app on a smaller mobile device, such as a phone, you will only be able to view Zoom Whiteboards. 



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hweauyeung
Explorer
Explorer

‎2024-02-04 05:21 AM

Yes, I have the same issue. I have all the apps and desktops version all updated + enable Zoom in settings and it still won't let me use the classic whiteboard. The new one is awful, none of my students can write on the whiteboard. Also I have paid for multiple dial in and Zoom won't provide support on the phone. Their service is getting worse month after month....

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