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Classic Whiteboard

Steph3205-777
Newcomer
Newcomer

‎2022-05-12 11:56 AM

My whiteboard has stopped working in meetings even though it is still enabled. Has anyone had this problem?

 

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2 REPLIES 2

Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-12 11:45 PM

Hi Steph 

 

Could you please try to update your Zoom desktop client app and make sure you meet the requirements? 

 

    • Zoom desktop client
      • Windows: 5.10.3 or higher
      • macOS: 5.10.3 or higher
      • Linux: 5.10.3 or higher
    • Zoom mobile app*
      • Android: 5.10.3 or higher
      • iOS: 5.10.3 or higher
    • Zoom Whiteboard enabled for your account by an administrator

*Note: Zoom Whiteboards can only be viewed and edited using the Zoom mobile app on a tablet or iPad. When using the Zoom mobile app on a smaller mobile device, such as a phone, you will only be able to view Zoom Whiteboards. 



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hweauyeung
Explorer
Explorer

‎2024-02-04 05:21 AM

Yes, I have the same issue. I have all the apps and desktops version all updated + enable Zoom in settings and it still won't let me use the classic whiteboard. The new one is awful, none of my students can write on the whiteboard. Also I have paid for multiple dial in and Zoom won't provide support on the phone. Their service is getting worse month after month....

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