Glitch with post-webinar survey

[owenklroo]

We recently held two webinars on Zoom, with a pop-up survey for participants at the end of the webinar. Both times, the two presenters stayed on Zoom to chat afterwards. At the first webinar, all of the attendees closed out of the webinar at the end, and the presenters stayed on to talk. We had a 80% response rate for the survey. At the second webinar, when the presenters stayed in the Zoom session to chat, we noticed that quite a few people were still in the session when we ended the formal part, so we closed them out. We had zero response to the survey. So, my hunch is that people only see the survey pop up if they're the ones that exit - but not if we close them out.

Does anyone have experience with this issue? Thanks in advance for your help!