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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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two acounts

Sally1
Newcomer
Newcomer

‎2023-02-20 12:48 AM

Hi all,

I have a free account, but need to join the pro account of a client. In doing so, Zoom is saying it will wipe all the details of my free account. I'd like to keep both. How do I do that, please?

 

thanks, Sally

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1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2023-02-25 08:49 PM

Hi, @Sally1 

You can only get one Zoom account with one email address.
If you want to have both a Pro account and a Basic account at the same time, you will need to prepare another email address.

When you join a Pro account, your Zoom account will be placed under the control of the Pro account you join, so it is inevitable that your previous settings will be deleted.

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