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today audio and video problems - Zoom was not usable

AndrasGC
Explorer
Explorer

Today - 28th of December I had to break few lessons with my pupils because zoom was not usable - video and audio problems. Lost money because of that. It happened in the morning and in the evening again. 

Any others had this problem? I tried with other internet connection - the same result. 

 

Any idea? If it happens one day more, i am going to leave zoom because only today I lost money with it.

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @AndrasGC, could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue?

 

To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to https://zoom.us/download

 

Let me know if that helps! 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

4 REPLIES 4

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @AndrasGC, could you try uninstalling and reinstalling the Zoom desktop client to see if that fixes the issue?

 

To uninstall please follow this help article https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and to install again just go to https://zoom.us/download

 

Let me know if that helps! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Hey RN,

 

thank you, I did it, and after it:

 

 

- today in the first lesson I had problems with the audio - not that much like yesterday

- in the other lessons no problem

 

That was not the first time it has happened 😞 If it happens only sometimes and for 10 seconds or something, for sure is not a problem. But in the last 6 weeks it happened 2-3 days.

 

Thanks for your support.  

 

Regards, Andras

 

 

alenalucy1122
Newcomer
Newcomer

@AndrasGC: reinstall your zoom app and check again. it will work for sure.

 

Hi alenalucy,

 

I did it already. Since I had the problem again - less, but I had.