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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

need advice

khjKV_4853
Newcomer
Newcomer

‎2021-09-30 06:06 PM

I bought a standard pro and booked a meeting on September 28.

But there was an error pop-up message that I can't access in Korea.

To solve this problem, please cancel the purchase or take action to access my account in Korea.

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1 REPLY 1

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-01 11:29 AM

Hi @khjKV_4853 

 

Users in some countries or regions are unable to access Zoom for regulatory reasons. 

 

North Korea is one such country according to: https://support.zoom.us/hc/en-us/articles/203806119-Restricted-countries-or-regions

 

To cancel your account you should contact Zoom Billing:

https://support.zoom.us/hc/en-us/categories/201137176

 

Hope this helps.

 

Rupert

 

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