issue in new chat update

[dineshlakmal]

After the recent update, it’s become very difficult to manage chat messages during my Zoom sessions. Earlier, I could easily see all private messages sent by participants to the host in one place. Now, I need to select each participant to view their message, which is not practical when handling large groups.

As a teacher managing big online classes, this change has made it much harder to interact with students. I kindly request Zoom to bring back the previous chat behavior or provide an option for the host to view all private messages together.

[MGSR]

Hello @dineshlakmal,

Welcome to the Zoom Community! We're glad to have you here.

We appreciate you sharing your thoughts. Our product team has received your feedback.

[BexR1968]

Is there any resolution to this? I am finding it very difficult to teach with the changes in chat function.

[samy90050]

Same problem here

I have classes with 100 students ! It's just impossible to read each private message this way.
It was so much better before.

[Login_Courses]

You have to get back the OLD chat strategy for Private messaging, this is not practical for online teaching at all 

[evanadams89]

Seconding all this, this update has been wildly frustrating for my organization (as everyone else is sharing, also online teaching). Also experiencing issues with Android users being unable to send chats during meetings now.

[AJSteph]

I am also an online teacher and this update has made it extremely difficult to manage the chat feature in a way that meets my needs! It's very time consuming and disruptive to my class flow when I have to click on each learners name to see messages when the chat is set to "host only" mode. I need to be able to see all those messages in one thread so that I can keep up with them and respond as needed. Please give us a way VERY SOON to revert back to the single chat thread for the "host only" chat option. Thanks!

[Gendy]

This is unprofessional, unreasonable, and unacceptable. Please bring back the old chat feature. I am startimg to look for other alternatives to Zoom. 

[BexR1968]

I am having the same issues! Have you had any resolution to this?  It's a nightmare for online teaching.

[anne1956]

I am also an online teacher. With the new chat box, I feel that I just no longer have the control I need for online teaching. It is incredibly frustrating! I think we might need to move to TEAMS to make using the chatbox while teaching a viable prospect.

[BexR1968]

Do you know if TEAMS allows the pupils to only send messages to the teacher - so that all pupils cannot see their chat?  I don't want the pupils to chat to each other, as they start distracting each other.  I know Google meet is not suitable as it only lets you have a group chat.

[cleen63]

😀

[cleen63]

I reached out to zoom support, they quickly replied with a fix to this issue. In settings, toggle off the option for ‘new chat experience.’ I did, happy camper once again as old chat format is back. Thank you Zoom

[bad_zoom_update]

Giant step backward zoom.

I am looking for a replacement to zoom.

Zoom senior sales staff have said they realize the update is unworkable and there is nothing that will be done about it currently.

Anyone have suggestions to alternatives for zoom?

We are an enterprise customer at zoom.

[Ahsan1]

This is a major issue for us at The Literacy Club also. I am hoping for a reversion very soon otherwise will have to figure out alternatives.

[bad_zoom_update]

Tell your account manager that you are an educational company.  They are claiming there is a fix!

[KarenLemons]

I am an account manager and there is no fix. 

[Ahsan1]

My class is in two hours. Is there a point in trying to reach out now? Could it be reverted by then?

[KarenLemons]

This really needs to change immediately. I have now started researching alternatives to Zoom such as BigBlueButton, Pencil Spaces, Bramble.io, etc. 

[bad_zoom_update]

Big blue button has the same issue 

already met with them 

[BexR1968]

That's disappointing! Why on earth has it changed?  All us teachers need it to be how it was.