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firewall blocking zoom message

denise5
Newcomer
Newcomer

Weirdly, I can no longer get zoom on my laptop - any suggestions?!! Thanks

6 REPLIES 6

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @denise5 ! Have you attempted to adjust your firewall settings? Also, please let me know what error message you're receiving. I'd be happy to help!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

denise5
Newcomer
Newcomer

I've enclosed below. Not sure if the firewall would be firefox or my ESET. (Neither is new...). Many thanks!

 

Bri
Community Moderator | Employee
Community Moderator | Employee

Thank you! Are you experiencing any issues with your network connection? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

denise5
Newcomer
Newcomer

Sorry not to get back earlier. My network connection is not great (down the bottom of the hill) but that's not made zoom not work on my laptop. Any other thoughts?

 

Bri
Community Moderator | Employee
Community Moderator | Employee

Thanks for your reply @denise5 ! If you're still having this issue, could you try uninstalling and reinstalling Zoom on your laptop? Please let me know


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

FRamos
Newcomer
Newcomer

I've got out of nowhere a message preventing the Zoom app to work
Error code 5003