firewall blocking zoom message

[denise5]

Weirdly, I can no longer get zoom on my laptop - any suggestions?!! Thanks

[Bri]

Hi @denise5 ! Have you attempted to adjust your firewall settings? Also, please let me know what error message you're receiving. I'd be happy to help!

[denise5]

I've enclosed below. Not sure if the firewall would be firefox or my ESET. (Neither is new...). Many thanks!

[Bri]

Thank you! Are you experiencing any issues with your network connection? 

[denise5]

Sorry not to get back earlier. My network connection is not great (down the bottom of the hill) but that's not made zoom not work on my laptop. Any other thoughts?

[Bri]

Thanks for your reply @denise5 ! If you're still having this issue, could you try uninstalling and reinstalling Zoom on your laptop? Please let me know

[FRamos]

I've got out of nowhere a message preventing the Zoom app to work
Error code 5003