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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom Phone

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Newcomer
Newcomer

‎2023-02-13 08:41 AM

I have a number zoom gave me for work. I have the option to call and team chat. I am supposed to have the option to text. I was told if i open the app and go to "phone" there would be four options at the top that say "History, voicemail, lines, and SMS." I do not have the text option at the top. I spoke to someone named Patrick and he said he would get with his supervisor to fix it, but of course I never heard back from anyone. The zoom customer support doesnt help either. Anyone have this problem or know where I can go to get this issue resolved ? Thanks !

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1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-02-13 10:21 AM

Hi There,

 

Are you the only user in the account ? I am trying to determine if you are the admin or not.

 

If you are a user, who has been given a zoom number for work, You will first need to initialize your account to see the history, Voicemail, lines, SMS etc. 

 

Here are the initial setup instructions:

 

https://support.zoom.us/hc/en-us/articles/360028936531-Getting-started-with-Zoom-Phone-users-#h_0d9c...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

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