Virtual Backgrounds not working on Mac i5

[cynnamon1978]

I have a MacBook Air (13-inch, Early 2015, 1.6 GHz Dual-Core Intel Core i5, and I'm getting the error that my device doesn't support Virtual Backgrounds without a green screen. I thought I meet the requirements. Please help.

[EddiePAEK]

Hi,  try to check them.

• Zoom desktop client, 4.6.0 or higher
• macOS version 10.13 or higher

See more, https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

Cheers!

[youngrose9]

I have the same MacBook Air specs as above, I have confirmed Zoom desktop client is 5.9.6, macOS version is 10.13.6. I see this on apple forums as well, I think this is a bug in Zoom. Can you please advise? thank you

[Gwen29]

I also have the same problem.