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Virtual Backgrounds not working on Mac i5

cynnamon1978
Newcomer
Newcomer

‎2021-11-18 05:37 PM

I have a MacBook Air (13-inch, Early 2015, 1.6 GHz Dual-Core Intel Core i5, and I'm getting the error that my device doesn't support Virtual Backgrounds without a green screen. I thought I meet the requirements. Please help.

3 REPLIES 3

EDPK
Community Champion | Employee
Community Champion | Employee

‎2021-11-18 11:12 PM

Hi,  try to check them.

  • Zoom desktop client, 4.6.0 or higher
  • macOS version 10.13 or higher

See more, https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

 

Cheers!

0 Likes

youngrose9
Newcomer
Newcomer
In response to EDPK

‎2022-03-20 05:12 PM

I have the same MacBook Air specs as above, I have confirmed Zoom desktop client is 5.9.6, macOS version is 10.13.6. I see this on apple forums as well, I think this is a bug in Zoom. Can you please advise? thank you

 

Gwen29
Newcomer
Newcomer

‎2022-05-09 09:28 PM

I also have the same problem.