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Zoom AI Companion2021-09-27 11:32 AM
Hi.
I'm a Technical support specialist in an outsource company.
Our customer has a problem.
Video doesn't work in the Zoom application. He sees the camera in the settings of Zoom, but there is only a white screen.
The problem is only with zoom. In the "camera" application, Microsoft Teams or in web (with browser) all work.
I checked Windows settings - Zoom has access to the camera. The application indicates the camera but there is no picture. I also uninstall and reinstall the application 3-4 times. It doesn't help.
type of computer - desktop
OS - Windows 10
app version - the latest (from the official website)
2021-09-27 03:59 PM
Hi.
Thanks for reaching out to the community.
For this issue, I would strongly recommend that you submit a support web ticket at https://support.zoom.com/requests/new and a support agent will assist you with your case.