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Not able to receive call on direct number

designagenc
Newcomer
Newcomer

‎2021-09-20 01:25 PM

Hi, I have just setup an account and not able to receive call on the direct number.

If dial the ext. number the gets connected.

Need help to resolve the issue.

TIA

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-27 08:13 AM

Hey @designagenc, do you have a Zoom Phone license? If not it's one of the Prerequisites for Making and receiving calls 👈 Also check out the KB article! Let me know if this helps! 

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Zoom Community Moderator
he/him/his

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