New user not receiving email to setup zoom account

[AmandaMeyers]

I have tried everything for new user.  I have added many others for the same company with no problems.  Our IT is unable to figure it out.  Any ideas??

[Alex_PFT]

Hi,

We had this problem once, if the user already checked is junk mail, the other solution would be to open a web ticket with support, so they can manually add the user. Something to do with the address being blocked for some reason. 

Submit a request – Zoom Support

Alex

zoom@pft

[AmandaMeyers]

Thank you Alex.  The submit a request worked perfectly.  They answered right away and said that the email address was being bounced.  Corrected and I'm back in business.

[167126]

Yeah