I can't open zoom since I did an upgrade

mashearer · ‎2021-12-31

After completing a recommended upgrade, when I try to click on the zoom icon to open my account, there is a superimposed question mark and it won't open. A chat with zoom support was unsuccessful - that feature isn't allowed with a free account, apparently. Can anyone help? Thank you in advance!

Bri · ‎2022-01-03

Hi @mashearer! This has happened to me before. I'd suggest you re-download Zoom and see if that works. Let me know if this helps 😃

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

alenalucy1122 · ‎2022-01-04

@Bri: yes you are right. i re-download my zoom app and its fine now. thanks.

Bri · ‎2022-01-05

Glad my reply helped you! 💙

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

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