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I can't open zoom since I did an upgrade

mashearer
Newcomer
Newcomer

‎2021-12-31 11:32 AM

After completing a recommended upgrade, when I try to click on the zoom icon to open my account, there is a superimposed question mark and it won't open.  A chat with zoom support was unsuccessful - that feature isn't allowed with a free account, apparently.  Can anyone help?  Thank you in advance!

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-03 08:44 AM

Hi @mashearer! This has happened to me before. I'd suggest you re-download Zoom and see if that works. Let me know if this helps 😃


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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alenalucy1122
Newcomer
Newcomer
In response to Bri

‎2022-01-04 02:44 AM

@Bri: yes you are right. i re-download my zoom app and its fine now. thanks.

Bri
Community Moderator | Employee
Community Moderator | Employee
In response to alenalucy1122

‎2022-01-05 09:10 AM

Glad my reply helped you! 💙


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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