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Chat is GONE!?

Dylan
Explorer
Explorer

 

This is a pain, can't message anyone can't even get to my colleagues. Just because I'm a basic user? Come on Zoom! You can't do this to free accounts 😞 Please reply and help me find a solution PLEASE! Am very sad 😞

 

Dylan. C
38 REPLIES 38

rsorrell
Newcomer
Newcomer

Easy, buy a license or have all your users switch to something else like Facebook messenger

stephanie_ross
Zoom Employee
Zoom Employee

HI @Dylan  what version of the client are you running?

 

-Stephanie

@stephanie_ross I am running Zoom on the latest current version, this is it:

August 12, 2021 version 5.7.5 (939)

Dylan. C

Bort
Community Champion | Employee
Community Champion | Employee

@Dylan Are you the owner of a Basic account, or a Basic user on a larger paid account? If you're a Basic user on a paid account, it could be that your account admin disabled the use of chat for you and others.

@Bort  Yes, I am indeed the owner of the account. Chat is still not there after the "august 12th update" 😞

Dylan. C

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @Dylan, just ensure that this is enabled here and the permissions are correctly set. 

 

Also, after enabling or if it was already enabled, its also enabled here

 

Should see something like this in your settings.

Screen Shot 2021-08-23 at 11.44.05 AM.png

  

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

That is not my problem/issue. I cannot access the Zoom chat function on the App's home interface. Please refer to the attachment.

Dylan. C

yeah mine too

 

P-S
Contributor II
Contributor II

Are you using a free account?


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P-S

Yes, I am indeed a free user

Dylan. C

P-S
Contributor II
Contributor II

By doing this steps you will be able to update latest version.

  1. Sign in to Zoom desktop client.
  2. Click your profile picture then click Check for Updates

     

    P177_1-1629798988123.png

    If there is a newer version, Zoom will download and install it.


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P-S

P-S
Contributor II
Contributor II

By this I think you will get chat.


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My problem occurred before the last update, this is the second time I've updated the Zoom application, but I'll give it a try anyway. Hope this works...

Dylan. C

It's still not working 😞

Dylan. C

P-S
Contributor II
Contributor II

Here in this you will find 

P177_0-1629893117262.png 

You can ask your questions here.


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P-S
Contributor II
Contributor II

Then,  you type contact support.

 

Hope this will help.


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P-S

i already did that, no one replied to me... how disappointing Zoom!

Dylan. C

P-S
Contributor II
Contributor II

oh


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btw Dylan have you solved your problem yet? Because I am still having mine....

Nope, the updates didn't really do much, I guess I'm stuck with this problem😢😭

Dylan. C

You can still see chat in free account

Carinaチャイ
Newcomer
Newcomer

The very same thing happened to me!!! Anyone please solve this problem it is a real pain and I am unable to join any meetings because i=of this issue

Zoom_Master
Contributor I
Contributor I

Easy boy easy... don't be like the cheetah after a deer... i m also a basic user this isn't zoom's fault

Me: am so sad, I cannot even message anyone I have added on Zoom.

Zoom: hmm... we'll try to fix that for you right after I do something else...

Me: dies of disappointment unexpectedly...

Zoom:  okay... we're all done... now what was it you wanted us to do for you again?

Me: 😶

 

Dylan. C

what do you mean? Ireally wanna fix my problem. Also, fyi I am a online student and this effects the way I study so I suggest zoom to fix it for me as soon as possible

i m also a student, i m a third grader

Zoom_Master
Contributor I
Contributor I

which chat do you mean? 
 AABB
A                   B

B, as in the one in the Zoom application home-screen

Dylan. C

ok... why don't you restart your computer?

if you already tried that then there is a new version of zoom 5.7.8 (1247) install that, if its still not working, wait for 2 more days cuz on Sep 22nd there will be a new update

Zoom_Master
Contributor I
Contributor I

I hope this helps you both out

Carinaチャイ
Newcomer
Newcomer

umm, fyi, it's still not working

j0xaf
Newcomer
Newcomer

For me the same - no chat in Tab "Chat" in main app window; zoom client 5.8.0.16 on linux, installed via snap. This happened since the snap was upgraded 3 days ago 😞

 

I'm a basic user on a paid larger account.

At least for me it seems to be an issue with the snap package of zoom: https://github.com/ogra1/zoom-snap/issues/91

j0xaf
Newcomer
Newcomer

I fixed the issue with rm -rf ~/snap/zoom-client/current/zoom

Doesn't work for me. Btw, is that supposed to be a link or something? Cause it looks like what was left of a link...

Dylan. C

Finally fixed for me with Zoom 5.8.3.145

P-S
Contributor II
Contributor II

To call Zoom Support, you can call 888-799-9666 


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P-S