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virtual background - unable to use

NANZEEE
Newcomer
Newcomer

‎2023-03-01 12:49 PM

I am unsure as to why I am unable to access the virtual backgrounds feature on my pc.  My pc processor is Pentium(R)  Dual Core CPU E5500 @ 2.80 GHz.  Can anyone tell me why I can't access the vrtua backgrounds?

1 REPLY 1

dprimeaux
Newcomer
Newcomer

‎2023-03-07 08:18 AM

Same.  Joined internal meeting this morning and out of the blue, I had no virtual background when I turned on video - and no virtual backgrounds to select from except for none or blur.  Tried to re-add the virtual backgrounds from the jpeg files on my PC that I've always had/used, but nothing adds in spite of executing the proper steps to add a virtual background.  Again, this is totally random and occurred through no actions of mine as far as I know.

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