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Zoom and Teams on Polycom Group 500

DuncanTech
Newcomer
Newcomer

‎2022-04-19 09:35 AM

I am trying to get Teams and Zoom to both work on a RealPresence Group 500. I can set up Teams and Teams works fine without any issues.

 

I set up Zoom and Zoom seems to take over the Polycom. Zoom then works but Microsoft Teams does not.

Here is our settings when Teams is set up and working but the second that I enable the room in Zoom, it removes these settings and uses the Provision server instead.

DuncanTech_0-1650385967617.png

 

We use the API connector with our 3 rooms and calendar integration.

 

Any thoughts?

 

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ThatMatMik
Zoom Employee
Zoom Employee

‎2022-04-19 11:46 AM - edited ‎2022-04-19 11:47 AM

The Poly Group series can either be registered to Zoom (managed as a Zoom device with FW  6.1.7.2 or later) or registered to Microsoft Teams - not both at the same time.   

https://support.zoom.us/hc/en-us/articles/202445433-Conference-Room-Connector-supported-devices

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