Zoom Rooms Active Speaker Setting

[ColinM]

We have a Zoom Rooms system controlled by a Crestron panel.

Everything works fine, except when on a zoom call the last person externally who speaks stays on the screen.  This is highly irritating…. I know how to change this in the desktop version. You would go to settings and activate “show me as active speaker”.   I just cannot find the setting anywhere for the zoom rooms in admin or room control panel.

Thanks

[RN]

Hey @ColinM, have you tried updating our Zoom Rooms? You can look into the Upgrading or downgrading Zoom Rooms software and the Appliances KB here. If you need to update, I'd encourage you to do so to see if that helps! Let me know if you have any success with upgrading! 

[Dertmise2024]

I'd be interested in knowing if there was any resolution to this issue as we are experiencing the same thing.