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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Virtual Background

Slim_1900
Newcomer
Newcomer

‎2022-08-13 05:42 AM

Hi,

I need help I am not able to get the zoom virtual background to work while I am using Zoom room for meetings/classes could someone advise me on what should I do? please thanks. 

  1. What is the operating system for the computer that the camera is connected to? Windows 11 Home

  2. If the computer is a laptop is the camera connected directly to the computer or is it connected to a docking station, USB hub or USB adapter? No not a Laptop

  3. If the computer is a desktop is the camera connected to a USB port on the front of the computer or a USB port on the back of the computer? DESKTOP-JN9AFG7 and connected to a USB port at the back of the computer 

  4. Have you received any error messages? I receive a note when I try switching the background pictures sometimes it says error trying to load the picture from the Zoom virtual apps right there under the selected picture which I clicked on. 

  5. Can you provide a picture or screenshot of the image that you are getting in Zoom? Kindly note as per your request trust you can view where I am speaking about as you can see how the virtual background looks in the shot.  

  6. Have you tried uninstalling and reinstalling Zoom's software? No, I haven't because I even tried to log in apart from the app and still it's showing up like that as per the screenshot 

Thank you I will be awaiting a response from you regarding this query. 
 
Yours respectfully,
 
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Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2022-08-13 06:31 PM

Hi, @Slim_1900 

I've never used virtual backgrounds in Zoom Room.

However, upon checking the settings, it appears that a green screen is required.

Is it possible to use a virtual background even with a green screen?

Ohkawa_0-1660439755072.png

 

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