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Transfer to App when entering breakout room

rtw
Newcomer
Newcomer

When entering a product support  zoom workplace, I get transferred to a breakout room to meet with a support team member.  I'm staying in the Zoom Workplace environment instead of being transferred to my Zoom app.  This is needed so I can share my screen.  They say it is a setting in my setup.  What is the setting and where do I find it to enable my automatic transfer to my Zoom app when entering a breakout room?  

1 REPLY 1

ExpertswhoJohn
Community Champion | Customer
Community Champion | Customer

hi @rtw 

I am not sure I follow.
WHat is your Zoom app, is this a marketplace app. If so you need to ask developer support or the creator of the app
THere is no setting to make you go to a zoom app when you enter a breakout room
THe owner of the zoom meeting must enable screen sharing if you want to use that in the breakout room and this must be before the breakout rooms are open.
hope that helps

John Drinkwater
https://www.youtube.com/@boomwithlordzoom