Room Camera not positioning on home

[Damjan]

Hi,

I am using Logitech Meetup. I have set home position on Room Controller (iPad). When I start the meeting, camera does not default to home position, but I have to manually press the camera control to set the camera pan and tilt. 

[ChrisO]

Hi Damjan,

Did you remember to save the position and then go back into that position setting and set it as default? See the section under "to configure Camera preset" https://support.zoom.us/hc/en-us/articles/204065759-Zoom-Rooms-camera-controls.

[Damjan]

Hi Chris. I have set it as default. There is "home" icon in front of Preset name, but still when I start zoom meeting, I have to manually press the preset button.

[ChrisO · Accepted solution]

Hi Damjan,

I wonder, does the camera show up under devices in the web portal under the Zoom  Room?

I also noticed that they have added an option under that device. Make sure the check box is selected for use default position.

[Damjan]

Hi Chris,

doesn't look like. I have only Windows PC and iPad listed (Logitech MeetUp is physically connected to Windows PC)

[ChrisO]

Please check the settings on your Zoom Room and make sure the camera is selected and set as default within the software.

[Damjan]

Thanks a lot Chris. This has solved my problem... who would have figured out. Many thanks again.

[ChrisO]

You are welcome.