No audio when sharing to Zoom Room with AVer BU113

[djg93]

Anyone have experience with the AVer Media BU113? It is on the Zoom Room list of capture devices. We put the ZoomRoom firmware on the card and we can see the shared screens but we have not audio playing into the ZoomRoom share from the USB.

We are testing on a HP Mini PC running Zoom Room.

On a Windows laptop, it seems to show up as a microphone so the hdmi audio is not playing into the room. When we run Aver RECentral capture software on a windows laptop, the audio works with the streaming laptop screen. 

[luvmix]

did you get an answer? i faced same problem. 

[luvmix]

did you get an answer?

[djg93]

We did not get an answer on this ticket or reasonable help from aver. And we gave up on that card then. However we just met the same case with a magewell card today. So I wish I may take a look at the input device bu311 in the windows control panel settings and find if the device volume is all the way down. We found it like this on the magewell capture card and raising that volume was a fix. 

https://imgur.com/NqUHZd0

AI Overview

To adjust the input volume for a capture card in Windows, navigate to the "Sound" Control Panel, go to the "Recording" tab, select your capture card, and adjust the volume levels in the "Levels" tab.