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Local Zoom Room device Sharing Mouse Lag

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AaronVUni
Explorer
Explorer

‎2023-09-06 08:54 AM

We have 2 new Zoom rooms which our vendor is assisting to install. When controlling the house PC to show local content (not in a zoom meeting), the mouse response is about a half second delay and causing issues for our employees trying to present to users in the room. I have opened a support ticket with Zoom and I'm hoping to get a response soon. Any help is appreciated.

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AaronVUni
Explorer
Explorer
In response to Noelle_63

‎2024-05-22 08:05 AM

I fixed this issue by adjusting the refresh rate on the Video card from the Zoom room Crestron PC. It was running at 30hz. I forced the video card to output at 60Hz and it was again acceptable for use. The TV display could handle it. Hope this helps!

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Noelle_63
Newcomer
Newcomer

‎2024-02-29 06:15 PM

Hi Aaron,

 

Did Zoom resolve this issue for you. We have the same issue happening.

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AaronVUni
Explorer
Explorer
In response to Noelle_63

‎2024-05-22 08:05 AM

I fixed this issue by adjusting the refresh rate on the Video card from the Zoom room Crestron PC. It was running at 30hz. I forced the video card to output at 60Hz and it was again acceptable for use. The TV display could handle it. Hope this helps!