trouble setting up Zoom phone

[Ellenesk]

I have ordered a zoom phone, and ported my number from goole voice.  When I set it up originally, I had set it up as an administrator account, not a direct account.  I was never able to add sms.  I unbundled the phone number and now have no working phone, no sms and no clear way to add it back in.  I am hoping someone can advise me as the self help options have no

[Eliot]

Hi ellenesk,

One.  See if the google voice ported number is an unassigned number in your account.

Go to admin->phone system management->phone numbers->unassigned

two.  Your google voice ported number may be in unassigned.  If not, you should open a support ticket with zoom.  You can assign this number to your extension.

https://www.youtube.com/watch?v=GqSpiS_lbLY

https://support.zoom.us/hc/en-us/articles/360021058071-Managing-phone-users

three.  If you do not mind getting a new number, you can choose Add and select a new number.  You can then assign the new number to your extension.

Four.  As to sms, you need to follow the support article below.

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot