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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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mildred
Explorer
Explorer

If I acquire a zoom line to make phone calls, can I also use sms and text messages? I am planning on getting a plan but this is important to know before taking the next step.

1 ACCEPTED SOLUTION

zac2021
Community Champion | Employee
Community Champion | Employee

Hi @mildred,

 

Thank you for asking the Zoom Community.

 

Yes, you can use your US or Canada direct phone numbers assigned to you to send/receive SMS. You may refer to our Frequently Ask Questions about SMS below for more details.

 

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS

 

_______________________________________________________
If my reply helped, don't forget to click the accept as solution button ⤵️ so that others in the community may benefit as well.

 

View solution in original post

3 REPLIES 3

zac2021
Community Champion | Employee
Community Champion | Employee

Hi @mildred,

 

Thank you for asking the Zoom Community.

 

Yes, you can use your US or Canada direct phone numbers assigned to you to send/receive SMS. You may refer to our Frequently Ask Questions about SMS below for more details.

 

https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS

 

_______________________________________________________
If my reply helped, don't forget to click the accept as solution button ⤵️ so that others in the community may benefit as well.

 

Could you please guide me to the best and better plan for this?

zac2021
Community Champion | Employee
Community Champion | Employee

Hi @mildred I would highly suggest to please contact the Sales team by clicking the link below. You will need a Zoom Phone to be able use such feature.

 

https://explore.zoom.us/en/contactsales/

 

Thanks