how to get direct calls without putting the extension number?

[levyx10]

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

[FORE-Craig]

Hi @levyx10 

The easiest thing to do is to go to Admin > Phone System Management > Auto Receptionist in the Zoom web portal at https://zoom.us/profile, choose the Auto Receptionist and in the Business Hours section:

• Set the Business Hours to 24/7
• Set Greeting Prompt to Disable
• Set Route to User, and select your Name from the drop-down menu presented

From that point on anyone calling the number will go directly to you. 

You should also go Personal > Phone > Settings, and configure the entire Call Handling section there.

I hope that helps!