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how to get direct calls without putting the extension number?

levyx10
Newcomer
Newcomer

‎2023-01-15 08:37 AM

I just got started with Zoom phone, and I've noticed that the callers need to put an extension number that I chose to make the call.

how can I disable it? and just get a regular direct call?

TY.

 

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2 REPLIES 2

FORE-Craig
Expert
Expert

‎2023-01-15 09:52 AM

Hi @levyx10 

 

The easiest thing to do is to go to Admin > Phone System Management > Auto Receptionist in the Zoom web portal at https://zoom.us/profile, choose the Auto Receptionist and in the Business Hours section:

 

  • Set the Business Hours to 24/7
  • Set Greeting Prompt to Disable
  • Set Route to User, and select your Name from the drop-down menu presented

From that point on anyone calling the number will go directly to you. 

 

You should also go Personal > Phone > Settings, and configure the entire Call Handling section there.

 

I hope that helps!

 

Craig

Stellz
Newcomer
Newcomer

‎2024-12-13 11:41 AM

That just helped me today, thanks sharing, appreciate the effort.

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