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Important updates from Zoom Support:
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email and additional devices

cgr
Newcomer
Newcomer

Sorry, two parts:

1. How do i cahnge the email address that Zoom has for me?  

2. I downloaded the "pro" version but when i try to download onto an additional device, zoom wants me to just provide me with the regular free ware version, rather than the original download version.

Sorry if these seem like rather simple questions but just trying to get going with this

thanks in advance for anyone willing to help a newbie

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hi there,


1. Changing email address: https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account

2.  Not sure why you are running problems installing zoom on multiple devices. You need to download here: https://zoom.us/download ( are you using this link on the second computer ? )

 

Meanwhile, You can only login to one computer, one tablet, and one phone at a time. See article here:

https://support.zoom.us/hc/en-us/articles/360000787483-Can-I-use-Zoom-on-multiple-devices-

 

if this helps, please accept the solution as accepted.

 

 

cgr
Newcomer
Newcomer

I'll try, thank you and this will likely help but i dont think i'll get to it until tomorrow.  I'm only trying to download the zoom onto my iPad and cellphone.  My main computer intentionally does NOT have a microphone or camera.  

sachinzoom
Community Champion | Employee
Community Champion | Employee

Great Please let me know